- Contact Us, Hours, Phone, etc.
What is Larson's address and phone humber?
Office and mail address:
Larson Shutter Company
208 W Sierra Ave
Portola, CA 96122
Toll free: 1.800.675.6555
Office Hours Information
Larson Shutter Company offers 24/7 online shopping for your convenience.
We are also happy to take your order by phone during office hours if you prefer.
PACIFIC TIME ZONE
For customer service Call: 1.800.675.6555
NOTE: We are usually available to answer the phone during normal business hours. However there are times we may step out or not be available but if you order online your order will go to the factory to be produced. Another option is to use our contact request form and we can sometimes respond when we are not available on the phone even after hours.
Customer service is closed on some Fridays, our factories are in production even though our customer service center may be closed and orders are still being produced and shipped.
Exterior shutters and shutter hardware sold online and shipped nationwide!
What is the shipping policy?
Please go here for our standard shipping policy.
What is the standard return policy?
Please go HERE for our standard return policy.
What is the Mid-America products return policy and restock fees?
Mid-America Standard Products and Standard Master Shutters and Standard Board & Batten Shutters can be returned or exchanged if within 30 days from ship date. The standard Mid-America products must be received back to us at your expense in new and resalable condition and in the original packaging with any accessories that were included. A 30% restocking fee will deducted on all standard Mid-America items accepted for return or exchange. Please call: 1.800.675.6555 for return authorization on standard stocked products. Do not return product to us without a authorization number from Larson's or you may not receive any credit.
CUSTOM PRODUCTS INCLUDING SHUTTERS: ABSOLUTELY NO RETURNS; Please order carefully, custom size shutters were made for you and are not a stocked item and cannot be returned, exchanged or canceled, no exceptions will be allowed.
FEE EXPLANATION: The restock fees associated with Mid-America products is due to the fact that our profit margin is slim on these products and the factory charges us the restock fee for returns and exchanges which recoups some of their costs to fill and ship the order to you in the first place. Once the product gets back to the factory it is opened, checked and repacked; all of this uses labor and costs are associated with them. Please remember, even though you received free or low flat rate shipping it was not free for the factory or for us. Once the return is complete and Larson's receives the factory credit and we issue credit to you we will still lose a few dollars on the transaction. So we pass the bulk of this cost on to the customer that is making the return or exchange instead of raising our prices and making everyone pay more. Keeping costs low for our customers is a high priority for Larson's, please know we value every customer but we cannot afford to subsidize your purchase, we are not a government agency.
- Pricing and Billing
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. We currently accept: Visa, Master Card, Discover and PayPal payments. You can also choose "Check by Mail" and enter your order online then mail us a check or choose "Payment by Phone" then call us with your credit card information. If you would like to use your American Express card you can choose "PayPal" durring checkout and you will be able to enter your A/E card through PayPal. You do not have to have a PayPal account to check out with PayPal. Please note that we will not ship your order until we receive payment from you.
When will my credit card be charged?
Many of our products are shipped from various warehouses and manufacturers across the United States, when you enter your credit card information on the cart checkout page and press the place order button, or order by phone or fax your credit card is charged immediately. Your order will be processed, packaged or assembled per your submitted order details and will be shipped when completed. If you pay by "check by mail" your order will not be processed until we receive your payment.
Do I have to pay sales tax?
You only have to pay sales tax if your order is delivered in the state of California.
- Shipping Time-frame Questions
When will my order be shipped?
The amount of time for processing and getting your product ready for shipping from our warehouse or factory varies for each product. The usual shipping time-frame is shown on the product detail page where you price and select your options. The time is listed as “usually ready to ship in [xx] business days ” please note that the time listed is based on the amount of business days until your order is ready to ship. Once the order ships you will need to add 2-5 business days depending on where you are in relation to the factory the order is shipping from for the carrier to deliver your product. Whenever possible we use UPS or FedEx however due to size and weight limits your order may be shipped by motor freight. Larson's will email the tracking information to email address your supplied on your order once it has shipped.
Where is my order, I was told it would be here in 3-5 business days?
I am sorry you misunderstood the amount of time that is usual for this product to be shipped. As an example here is the statement on one of our product pages where you can order from: Availability: Usually Ready to ship in 3 to 5 Business Days. Please note it says usually "ready" to ship; UPS would need additional time after it is given to them to deliver to you and can add 2 -5 business days to the "usually ready to ship time" before it would be delivered to you. The actual UPS shipping days would be dependent on how close you are to the factory where they are shipped from. We email the UPS tracking information to you once we receive the shipping notice.